Steve Tukavkin leads the IT & Digital department for Terminal 4, which delivers Information and Communication Technology services that support all aspects of the terminal’s IT operations, security systems, and business solutions. Mr. Tukavkin spearheads strategy around implementing new technology initiatives, including those in the cyber security and business intelligence space, while helping T4 adopt digital technologies such as digital signage, self-service kiosks & auto bag drops. As a seasoned IT executive with over 20 years of experience, Mr. Tukavkin previously worked as a technology and architecture manager at Brisbane Airport Corporation in Australia. Prior to this role, he worked with the Royal Schiphol Group in Amsterdam.
1 Can you tell us about your role as Vice President of IT & Digital at JFKIAT?
Steve Tukavkin: I lead JFK Terminal 4’s IT & Digital department, which delivers Information and Communication Technology services that support all aspects of the terminal’s IT operations, security systems, business solutions, and digital platforms. In my role, I spearhead strategies to implement new technology initiatives, including those in the cyber security and business intelligence space, while also working with T4’s stakeholders to adopt digital technologies such as digital signage, passenger flow management, biometrics, self-service kiosks, and auto bag drop units.
2 With T4’s increased passenger traffic, what are the prime innovative technologies implemented to enhance passenger experience?
Steve Tukavkin: Since our passengers want the most seamless travel experience possible, we’ve integrated a robust mix of digital technologies to provide them with information at their fingertips.
Digital signage is one example of how we’ve increased efficiency at security checkpoints for a more effective screening process. We have introduced ReadySeeGo Digital Communication Totems at T4’s TSA security checkpoints, with clear information ranging from queue guidance to real-time TSA estimated wait times. This capability allows for scenario-based content, such as K9 or emergency messaging, to be easily activated. Transportation Security Officers (TSOs) can maintain order and focus in the checkpoint area by having information automatically relayed to passengers.
3 What kind of software is being used to expand aircraft turnaround management?
Steve Tukavkin: We have implemented an Artificial Intelligence (AI) software platform with Predicted Off Block Time (POBT) technology to provide our Operations team, ground handlers, and airlines with full real-time visibility and control over the aircraft turnaround process, which helps improve on-time flight performance. This algorithm considers the aircraft model, landing site, weather conditions, and passenger count, along with real-time data about the situation on the apron for optimal efficiency. The POBT enhances proactivity and helps us ensure there are no delays in a timely manner – allowing for an increased level of assurance when it comes to employee safety, passenger comfort, and punctuality.
By continuing to invest in technology solutions that will help streamline operations and make passengers’ journeys as seamless as possible, we can continue to provide the best overall experiences for travelers.
4 How has the use of Next-Gen Kiosks and Auto Bag Drop technology changed customer experience and airport operations?
Steve Tukavkin: With the introduction of Next-Generation Kiosks and Auto Bag Drop units, T4 passengers can easily check-in and print their own bag tag before dropping their bags in a matter of seconds. Deploying this self-service technology creates a smooth and efficient passenger flow through the terminal and gives passengers more control over the process.
Following the introduction of common-use self-service at T4 in 2023, we have also begun a soft launch of biometrics at the self-service bag drop units. The opt-in solution automates the TSA-required ID verification that airlines must perform before passengers induct their luggage. The passenger will use facial recognition against the CBP Traveler Verification System (TVS) database to identify who they are without having to scan their boarding pass to initiate the transaction at the bag drop.
5 How do you envision the impact of technology and sustainability in future airport operations and design?
Steve Tukavkin: Investing in more AI technologies will help us operate and design smarter terminals in terms of energy consumption, predictive analytics to empower our employees, and other GenAI, like ChatGPT, to help deliver better customer service. Our comprehensive sustainability program also focuses on energy efficiency, water conservation, and waste management. It’s essential for airports to advance their sustainability efforts for cleaner terminals and benefit the community throughout the year.
