ABM announced the expansion of its relationship with LaGuardia Gateway Partners (“LGP”), the developer and manager of LaGuardia Terminal B, to provide comprehensive, integrated facility services and best-in-class traveler experiences at Terminal B.
Following LGP’s historic and award-winning $5.1 billion redevelopment of Terminal B, one of the largest public-private partnerships in U.S. history, ABM has been selected by LGP to provide a “one team” approach for comprehensive facility operations and services, with the goal to provide a safe, seamless, and consistent experience for guests, while driving long-term asset preservation, efficiency, sustainability, and diversity across the 1.3 million square foot facility.
ABM’s Performance Solutions provides a single-source solution across various facility operations, including engineering, janitorial, and maintenance services; curbside, mobility, and transportation services; and guest experience program development, among other support areas. By providing these offerings under one umbrella, ABM ensures greater service consistency and efficiency throughout the Terminal.
This collaboration with LGP will optimize and unify operational efficiency across Terminal B. Managing more than 700 team members serving the Terminal, ABM’s Performance Solutions team will work to improve the sustainability of the Terminal’s operations and the diversity of its suppliers, including the growing number of local partners supporting Terminal B, ensuring ABM advances the goals and vision of LGP to best serve guests while growing business and employment opportunities for the local community.
“We’re excited to expand our relationship and scope of services at the newly redeveloped and award-winning Terminal B, advancing its position as the global standard for airport design and experience,” said Sean Bromfield, President, Aviation at ABM. “Through this partnership, ABM will enhance and support the continued development of Terminal B’s guest experience while elevating operations across the Terminal to a whole new level of strategic alignment, efficiency, and commitment to sustainability, people, and community, ensuring that our team, partners, and suppliers truly represent New York.”
ABM began providing select services at Terminal B in 2018. Through this new partnership, ABM will directly provide additional services while managing and collaborating with key subcontractor partners, including women-owned Ethos Farm, a customer experience consultancy, and JCM Business Solutions, a specialized facilities service provider.
“The redevelopment of Terminal B was intentionally designed to delight passengers at every touchpoint from curb to gate, and ABM is the perfect partner to complement our best-in-class experience with a commitment to innovation and delivering excellence for unparalleled guest and partner experiences,” said Jamie Haviaris, Chief Technical Officer at LaGuardia Gateway Partners. “Our partnership with ABM played a key role in the success of the new Terminal B, and we are pleased to have them deliver that same methodology across additional functions of the Terminal.”
The new Terminal B was completed in 2022 and is home to Air Canada, American Airlines, JetBlue, Southwest Airlines, and United Airlines. LaGuardia Airport’s Terminal B is the first in North America to earn the highest Global 5-Star Rating from Skytrax. LaGuardia’s Terminal B has also been named the World’s Best New Airport Terminal in the 2023 World Airport Awards.
